Gaya APA
Gaspersz, V.
(2008).
Total Quality Management cet. 5
(
cet. 5)
.
jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"Total Quality Management cet. 5".
cet. 5
jakarta:
Gramedia Pustaka Utama,
2008.
MM.