Gaya APA

Payne, A. (2000). The Essence Of Services Marketing Pemasaran Jasa (Ed. 1 Cet. 1). Yogyakarta: Andi.

Gaya MLA

Payne, Adrian. "The Essence Of Services Marketing Pemasaran Jasa". Ed. 1 Cet. 1 Yogyakarta: Andi, 2000. MM.