Gaya APA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.. (2009).
Service Marketing : integrated customer focus across the firm sixth edition (sixth edition).
New York:
McGraw Hill Co. Inc..
Gaya Chicago
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Service Marketing : integrated customer focus across the firm sixth edition.
sixth edition
New York:
McGraw Hill Co. Inc.,
2009.
MM.
Gaya MLA
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Service Marketing : integrated customer focus across the firm sixth edition.
sixth edition
New York:
McGraw Hill Co. Inc.,
2009.
MM.
Gaya Turabian
Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D..
Service Marketing : integrated customer focus across the firm sixth edition.
sixth edition
New York:
McGraw Hill Co. Inc.,
2009.
MM.