Disertasi MP

ANALISIS SEQUENTIAL EXPANATORY KUALITAS LAYANAN DITINJAU DARI KEPEMIMPINAN MELAYANI, EFIKASI DIRI, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)

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The teachers’ service quality is an important aspect that impactful to achieve educational goals. Teachers with good service quality will show reliability in their product and service, they tend to more empathize with students, more responsive, and capable to make comfort relationship with all stakeholders. Unfortunately, the innitial study showed that service quality of public junior high school teachers are still low, therefore its interesting to study. The purpose of this study was to discover some effective efforts to improve the teachers’ service quality by researching its relationship with several variable related, which are servant leadership, self-efficacy, and organizational citizenship behavior (OCB). This research uses sequential explanatory design. The population of this study was 323, with a sample of 178 teachers from public junior highschool at Cilegon City, Banten Province. Quantitative data were collected by questionnaires and statistical analysis were used was regression correlation. The SITOREM analysis method is used to make recommendations and determine the priority sequence of improvements that need to be made. Qualitative data were collected by observation, in-depth interview, documents analysis and focus group discussion. The results of quantitative research found that all variables significantly have a positive relationship with Service Quality, in a row according to the strongest correlation were self-efficacy (ry2 = 0.626, ρ

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

11 ISM D-MP 2019

Penerbit

Bogor : PPs Unpak., 2019

Deskripsi Fisik

vii, 800 hlm. ilus. 29,6 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

11 ISM D-MP 2019

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Efikasi Diri
Organizational Citizenship Behavior
Kepemimpinan Melayani
kualitas layanan guru dan sitorem

Info Detail Spesifik

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Pernyataan Tanggungjawab

Prof.Dr.Ing. H.Soewarto Hardhienata Dan Dr. Hj. Rita Retnowati, M. Si.

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