Jurnal Internasional S3 MP

Improving the Quality of Teacher Services by Revitalizing Servant Leadership, Self-Efficacy and Job Satisfaction

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This study aims to determine the effect of servant leadership, self-efficacy and job satisfaction in improving the quality of teacher services. This study uses a correlational research method. The number of samples was 294, and respondents were determined using the Slovin formula from a total population of 1,097 State Junior High School teachers in the City Area of North Jakarta Administration. Sampling is done by proportional random sampling. Data from the results of this study were analyzed using the SITOREM (Scientific Identification Theory to Conduct Operation Research in Education Management) to make recommendations and determine the order of priority for improvements that need to be made. The research data was taken by distributing questionnaires and analyzed using regression analysis and supported by
statistical descriptions. Qualitative data were collected using interviews, observation and documentation
aimed at identifying qualitative research results.The findings obtained from the study which strengthened the results of this qualitative study are: There is a significant positive relationship and is strengthened by the results of qualitative research between 1). Leadership serves with service quality with a correlation coefficient ry1 = 0.3775 2). Self-efficacy with service quality with a correlation coefficient ry2 = 0.4663, 3). job satisfaction with service quality with a correlation coefficient ry3 = 0.526, 4). Service leadership and self-efficacy together with service quality with a correlation coefficient ry120.450 =, 5). a leadership serves and job satisfaction together with service quality with a correlation coefficient ry130.233=, 6),self-efficacy and
job satisfaction together with service quality with a correlation coefficient ry23= 0.220, and 7),servant leadership, self
-efficacy and job satisfaction together with service quality with a correlation coefficient ry123= 0.991. Based on the data above, to improve service quality can be done by increasing leadership in serving, self-efficacy and job satisfaction, both individually and together. Not maximally achieving improvement in service quality indicates other factors that affect service quality

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Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

India : IJMSR., 2020

Deskripsi Fisik

PP 80 - 87

Bahasa

English

ISBN/ISSN

2349 - 0349

Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Volume 8, Issue 7

Subjek

Job Satisfaction
Self - Efficacy
Quality of Teacher Services
Servant Leadership

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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