Jurnal Internasional S3 MP

Improving Service Quality Through Strengthening Servant Leadership, Self Efication, and Education Organizational Citizenship Behavior(OCB)

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Thequality of teacher services is one important aspect that determines the success of achieving educational goals. Teachers who have a high quality of service will be more responsive and empathetic to students, and able to foster comfortable relationships with stakeholders. But unfortunately, the results of an initial survey of teachers in Junior High School in the city of Cilegon have not shown the results as expected, so this is interesting to study. The purpose of this study is to find effective efforts to improve the quality of teacher services by researching related variables, namely serving leadership, self-efficacy and Organizational Citizenship Behavior(OCB). This study uses a design sequential explanatory, using correlational statistical methods to determine whether the leadership variables serving, self-efficacy, and OCB have a positive relationship with the quality of teacher services. SITOREM (Scientific Identification Theory for Operational Research in Education) analysis is used to determine priorities and recommendations for improvements that need to be made. Quantitative research results found that all variables have a significant positive relationship with teacher quality, in order based on the strength of the relationship as follows: self-efficacy (ry2= 0.626, ρ

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

India : IJMSR., 2020

Deskripsi Fisik

PP 64 - 71

Bahasa

English

ISBN/ISSN

2349 - 0349

Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Volume 8, Issue 7

Subjek

SITOREM
Self - Efficacy
Servant Leadership
Organizational Citizenship Behavior
eacher service quality

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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