Gaya APA

Sunaryo, M, T, ;, P, H, P, T, ;, W. (2021). Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value (Volume: 9 Issue: 2). Canada: Uncertain Supply Chain Management.

Gaya MLA

Sunaryo, Martinus, Tukiran, ;, Pauline, Henriette, Pattyranie, Tan, ;, Widodo. "Obtaining customer satisfaction by managing customer expectation, customer perceived quality and perceived value". Volume: 9 Issue: 2 Canada: Uncertain Supply Chain Management, 2021. Jurnal Internasional Dosen.