Gaya APA

Dahlgaard, J, J. (2002). Fundamentals of Total Quality Management : Process analysis and improvement (First published). London and New York: Taylor & Francis or Routledge’s collection.

Gaya MLA

Dahlgaard, Jens, J.. "Fundamentals of Total Quality Management : Process analysis and improvement". First published London and New York: Taylor & Francis or Routledge’s collection, 2002. MM.