Gaya APA

Buttle, Francis. (2009). Customer relationship management : concepts and technologies second edition (second edition). Amsterdam: Elsevier.

Gaya Chicago

Buttle, Francis. Customer relationship management : concepts and technologies second edition. second edition Amsterdam: Elsevier, 2009. MM.

Gaya MLA

Buttle, Francis. Customer relationship management : concepts and technologies second edition. second edition Amsterdam: Elsevier, 2009. MM.

Gaya Turabian

Buttle, Francis. Customer relationship management : concepts and technologies second edition. second edition Amsterdam: Elsevier, 2009. MM.