Gaya APA
Tjiptono, Fandy. (2003).
Total quality management (ed. rev.).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Total quality management.
ed. rev.
Yogyakarta:
Andi,
2003.
MPK.
Gaya MLA
Tjiptono, Fandy.
Total quality management.
ed. rev.
Yogyakarta:
Andi,
2003.
MPK.
Gaya Turabian
Tjiptono, Fandy.
Total quality management.
ed. rev.
Yogyakarta:
Andi,
2003.
MPK.