Jurnal Internasional S3 MP

Service Quality Improvement through Work Ethic Development, Interpersonal Communication and Professional Commitment of Education Staff

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This study aims to figure out ways and strategies to improve service quality through impact analysis between several variables, specifically work ethic, interpersonal communication, and professional commitment. Samples for this study were gathered from 306 education staff, consisting of civil servant education staff and regular full-time education staff at IPB University. Method for this study uses Quantitative analysis with Structural Equation Modelling (SEM) Lisrel 8.8 to perform data analysis for this study. Evaluation of measurement model was performed using t-statistic and estimate test (loading factor). The result of measurement model evaluation shown that (a) Work ethic positively affects interpersonal communication with t-statistic value of 18.28 > t-table 1.96 and path coefficient value of 0.70, (b) Work ethic has a direct positive impact on professional commitment with t-statistic value of 9.38 > t-table 1.96 and path coefficient value of 0.24, (c) Interpersonal communication has a direct positive impact on professional commitment with t-statistic value of 6.74 > t-table 1.96 and path coefficient value of 0.75, (d) Work ethic has a direct positive effect on service quality with t-statistic value of 2.74 > t-table 1.96 and path coefficient value of 0.11, (e) Interpersonal communication has no significant and direct positive impact on service quality with t-statistic value of 0,41< t-table 1,96 and path coefficient value of 0.021, (f) Professional commitment has no significant and direct positive impact on service quality with value of 6.97 < t-table 1.96 and path coefficient value of 0.024

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Ketersediaan

Tidak ada salinan data

Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

Zwitsers : Italienisch., 2021

Deskripsi Fisik

pp 190-196

Bahasa

English

ISBN/ISSN

0171-4996

Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Vol. 11, No. 1

Subjek

Interpersonal Communication
Service Quality
professional commitment
Work Ethic

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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