This study aims to analyzethe improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improvingorganizational performance, especially in the public service and education sectors…
The purpose of this study is to identify methods and strategies to improve service quality through analyzing the influence of various variables on service quality. These variables include Servant Leadership, Empowerment, Work Motivation, and Job Satisfaction. Furthermore, this study aims to formulate ways and strategies to improve the quality of lecturer services that can be recommended to rele…
Service quality is a very important element in achieving educational goals. Instructor is an important position in the success of a professional development. His mastery of training materials is not enough to become a mainstay if he is not accompanied by skills such as an understanding of methods and materials in training, career development and the knowledge needed by trainees in carrying out …
This research aims to produce strategies and ways to improve the quality of lecturer services through strengthening organizational support, service leadership, personality, and job satisfaction among lecturers at the Ministry of Health's Health Polytechnic in Bandung. The samples selected based on the Yamane formula from a population of 216 resulted in a total of 154 samples taken using stratif…