The purpose of this study was to determine and analyze the effect of service quality on decisions, costs on decisions, CRM on decisions on satisfaction, service quality on satisfaction, costs on satisfaction, CRM on satisfaction, service quality on satisfaction through decisions and costs on satisfaction through decisions. and knowing CRM to satisfaction through decisions. The population of thi…
The aims of this research is to determine the effect of service quality on customer loyalty mediated bycustomer satisfaction in tourism visited KepulauanSeribu, Jakarta. Research type is quantitative using SEM the factor analysis method, and the tools used SPSS and Amos 23. The object of analysis istourist who were visited KepulauanSeribu, Jakarta. The research design is single cross sectiona…
This study aims to determine and analyze the impact of service quality, price and promotion on customer satisfaction of xl Axiata mobile internet among college students in South Tangerang. The type of research used is descriptive survey and explanatory research with verificative method. The population of the study was students from the three universities with a highest number of students in Sou…
A good Organizational Image is already known as the important factor in developing higher educa-tion organization. This research investigated the effect of marketing variables, namely Service Quality, Social Media and Public Relation, toward the Organizational Image. This research was conducted at private universities located in South Tangerang City, Indonesia. The sample of this research were …
Teachers' service quality is an important factor that contribute significantly to educational success. Poor teachers' service quality tend to decline learning process effectiveness and it will impact the output quality of education. It means that there is a discrepancy between "das sein" and "das sollen" therefore the service quality problem is interesting to study. The aims of this research wa…
This study consists of three endogenous variables, namely service quality, interpersonal communication and professional commitment, along with work ethic as a sole exogenous variable. Samples for this study were gathered from 306 government-employed and regular education staff of IPB, distributed in 37 Departments, 10 Faculties and Directorate. Data analysis were performed using Structurai Equa…