Organizational Citizenship Behaviour (OCB) is a person's additional habit at work that is not part of formal job description, but itis highly valued when conducted. OCB Behaviour is ensured to be able to increase the efficiency and effectiveness of organization like a school because it contains component of loyalty and devotion of a teacher along with their obedience to the organization rules a…
Service quality is a very important element in achieving educational goals. Instructor is an important position in the success of a professional development. His mastery of training materials is not enough to become a mainstay if he is not accompanied by skills such as an understanding of methods and materials in training, career development and the knowledge needed by trainees in carrying out …