The purpose of this study is to identify methods and strategies to improve service quality through analyzing the influence of various variables on service quality. These variables include Servant Leadership, Empowerment, Work Motivation, and Job Satisfaction. Furthermore, this study aims to formulate ways and strategies to improve the quality of lecturer services that can be recommended to rele…
Service quality is a very important element in achieving educational goals. Instructor is an important position in the success of a professional development. His mastery of training materials is not enough to become a mainstay if he is not accompanied by skills such as an understanding of methods and materials in training, career development and the knowledge needed by trainees in carrying out …