Determinan Customer Satisfaction Serta Implikasinya Terhadap Customer Loyalty…

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Deskripsi Fisik

xv, 270Hlm,;Ilus:21x29Cm

Judul Seri

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No. Panggil

3/LES/D-IM/2024

Determinan Customer Trust Serta Implikasinya Terhadap Word Of Mouth (WOM) pad…

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ISBN/ISSN

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Deskripsi Fisik

xvii, 282 hlm : ilus : 29 cm

Judul Seri

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No. Panggil

7/ALF/D-IM/2024

Improving Marketing Performance Through Customer Engagement Building

Introduction: This study aims to examine the effect of the Customer Engagement dimension on Marketing Performance using the SEM model, as well as provide information in the form of analysis results that can be used by private banking companies to improve marketing team performance through customer engagement. Method: This research is quantitative research with the help of Lisrel software. The d…

Improving Marketing Performance Through Customer Engagement Building

This research was conducted to determine the effect of CRM capabilities, corporate image and pricing strategy on customer engagement and their impact on the marketing performance of national private commercial banks in DKI Jakarta simultaneously. This study aims to analyse the factors that influence the marketing performance of national private commercial banks in Jabodetabek. The type f re…

Pengaruh Kualitas Layanan Dan Brand Image Terhadap Loyalitas Pelanggan Melalu…

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ISBN/ISSN

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Deskripsi Fisik

xiv, 265 hlm : ilus ; 29 cm

Judul Seri

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No. Panggil

14/NIN/T-MM/2023

Building A Customer Loyalty Through Service Quality Mediated by Customer Sati…

The aims of this research is to determine the effect of service quality on customer loyalty mediated bycustomer satisfaction in tourism visited KepulauanSeribu, Jakarta. Research type is quantitative using SEM the factor analysis method, and the tools used SPSS and Amos 23. The object of analysis istourist who were visited KepulauanSeribu, Jakarta. The research design is single cross sectiona…

Determinants of Customer Satisfaction in Internet mobile: Study on College S…

This study aims to determine and analyze the impact of service quality, price and promotion on customer satisfaction of xl Axiata mobile internet among college students in South Tangerang. The type of research used is descriptive survey and explanatory research with verificative method. The population of the study was students from the three universities with a highest number of students in Sou…

Hubungan Antara Customer Relationship Management (CRM) dan Customer Trust den…

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ISBN/ISSN

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Deskripsi Fisik

x, 120 hlm; Ilus 21 x 29 cm

Judul Seri

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No. Panggil

17 ANI T-MM 2020

Hubungan Antara Customer Relationship Management Dan Kualitas Pelayanan Denga…

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ISBN/ISSN

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Deskripsi Fisik

xiv, 120 hlm : ilus ; 29 cm

Judul Seri

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No. Panggil

21/WUL/T-MM/2020

Managing Parent Satisfaction Of Public Elementary School On Effect Of Expect…

Usually there is no attention with regards to student's or parent’s satisfaction especially for public schools. The aim of this study is to examine how parents' satisfaction levels are influenced by their expectations and perception values, so that it can improve the quality of education through improving students or parent’s satisfaction. Research was conducted in Depok Baru 2 Public Ele…