This study aims to analyzethe improvement of service quality and commitment to the profession through strengthening Organizational Citizenship Behavior (OCB), job satisfaction, and self-efficacy. Optimal service quality and commitment to the profession are key factors in improvingorganizational performance, especially in the public service and education sectors…
The purpose of the research is to produce strategies and ways to improve the Organizational Citizenship Behaviour (OCB) of private vocational school teachers, namely by strengthening the independent variables that have a positive effect on teacher OCB. These variables are Organizational Culture, Teamwork, Personality, and Decision Making. The optimal solution found is then used as a recommendat…