The results of this study conclude that: (1), There is a very significant positive effect between organizational culture (X1) and service quality (Y), with a path coefficient of 0.433 and the equation 1 = 0.2654x + 102.66. (2), there is a very significant positive effect between interpersonal communication (X2) and service quality (Y), with a path coefficient of 0.302 and the equation 2 = 0.290…