PENINGKATAN KUALITAS LAYANAN MELALUI PENGUATAN KEPEMIMPINAN MELAYANI, EFIKASI…

Teachers' service quality is an important factor that contribute significantly to educational success. Poor teachers' service quality tend to decline learning process effectiveness and it will impact the output quality of education. It means that there is a discrepancy between "das sein" and "das sollen" therefore the service quality problem is interesting to study. The aims of this research wa…

Peningkatan Kualitas Layanan (service Quality) melalui Pengembangan Etos Kerj…

This study consists of three endogenous variables, namely service quality, interpersonal communication and professional commitment, along with work ethic as a sole exogenous variable. Samples for this study were gathered from 306 government-employed and regular education staff of IPB, distributed in 37 Departments, 10 Faculties and Directorate. Data analysis were performed using Structurai Equa…

Service Quality Improvement through Work Ethic Development, Interpersonal Com…

This study aims to figure out ways and strategies to improve service quality through impact analysis between several variables, specifically work ethic, interpersonal communication, and professional commitment. Samples for this study were gathered from 306 education staff, consisting of civil servant education staff and regular full-time education staff at IPB University. Method for this study …

Gadjah mada International Journal of Business Vol. 18, No. 1 January-April 2016

Edisi

Vol. 18, No. 1 January-April 2016

ISBN/ISSN

1411-1128

Deskripsi Fisik

110 p. : Ills.; 28 cm.

Judul Seri

-

No. Panggil

R/070.658 8/UNI/g

Service, Quality dan Satisfaction : edisi 4

Edisi

empat

ISBN/ISSN

978-979-29-5384-8

Deskripsi Fisik

xxii, 362 hlm. ilus. 23 cm

Judul Seri

-

No. Panggil

658.834 TJI s

Service Marketing : integrated customer focus across the firm sixth edition

Edisi

sixth edition

ISBN/ISSN

978-007-108696-7

Deskripsi Fisik

xxvii, 642 p. : ills.; 25 cm.

Judul Seri

-

No. Panggil

658.8 ZEI s