The teachers’ service quality is an important aspect that impactful to achieve educational goals. Teachers with good service quality will show reliability in their product and service, they tend to more empathize with students, more responsive, and capable to make comfort relationship with all stakeholders. Unfortunately, the innitial study showed that service quality of public junior high …
Organizational Citizenship Behavior as an individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization. The existing phenomenon Organizational Citizenship Behavior has not been as expected. Improving school quality through Organizational Citizenship Behavior is still…