Building A Customer Loyalty Through Service Quality Mediated by Customer Sati…

The aims of this research is to determine the effect of service quality on customer loyalty mediated bycustomer satisfaction in tourism visited KepulauanSeribu, Jakarta. Research type is quantitative using SEM the factor analysis method, and the tools used SPSS and Amos 23. The object of analysis istourist who were visited KepulauanSeribu, Jakarta. The research design is single cross sectiona…

Determinants of Customer Satisfaction in Internet mobile: Study on College S…

This study aims to determine and analyze the impact of service quality, price and promotion on customer satisfaction of xl Axiata mobile internet among college students in South Tangerang. The type of research used is descriptive survey and explanatory research with verificative method. The population of the study was students from the three universities with a highest number of students in Sou…

Pengembangan E-Module Zat dan Perubahannya berbasis Education For Sustainable…

Edisi

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ISBN/ISSN

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Deskripsi Fisik

xii, 85 hlm., Ilus: 21 x 29 cm

Judul Seri

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No. Panggil

13/NUR/T-IPA/2023

Influence Of Organizational Climate On Ocb And Employee Engagement

Every industry always wants to be successful and help improve the welfare of its employees, including the cement industry in Bogor Regency. However, not all companies can continue to thrive because of the different organizational climates. This difference is due to differences in the system or way of managing the company itself so that the levels of Organizational Citizenship Behavior (OCB) and…

Financial Performance, Institutional Ownership, Size, and Firm Value : A Stru…

This study analyzed the effect of financial performance, institutional ownership, and firm size on firm value. This study used the partial least square structural equation modeling (PLS-SEM) analysis to examine which indicators best measure financial performance. This study employed panel data from Indonesia's 13 property and real estate sector companies. This study found that the return on ass…

The Influence of Organizational Climate on OCB and Employee Engagement with J…

This research aims to determine the effect of organizational climate on OCB and employee engagement with job satisfaction as an intervening variable for permanent employees at middle management level of cement industry in Bogor. The research method uses mixed method with questionnaire for quantitative research and Delphi method for qualitative research. The research sample was 183 people from 3…

Effect of Brand Image, Promotion and Physical Distribution on Brand Loyalty w…

This research is motivated by changes in the cement market in Indonesia along with the addition of several new cement brands that are competitors for the incumbent cement brands that have existed for a long time. Per capita cement consumption in Indonesia is still low compared to three ASEAN countries such as Malaysia, Vietnam and Thailand. Besides, there is a decrease in Top Brand Image betwee…

The Effect of Knowledge Management on Employee Innovation

This study aims to analyze the effect of Knowledge Management on ASN Employee Innovation of the Ministry of Transportation. The number of samples in this study were 249 respondents using the slovin technique from all units in the Ministry of Transportation. Data was collected using questionnaires, observations and interviews with related parties. The data analysis technique used is the mix meth…

Effect Of The Application Of Information And Communication Technology On Impr…

This research aims to analyze the influence of the Application of Information and Communication Technology on improving the Asn Innovation of the Central Transportation Ministry. The number of samples in this study was 249 respondents using the slovin technique from all units in the Ministry of Transportation. Data collection is carried out using questionnaires, observations and interviews with…

RELATIONSHIP STRATEGY AND VALUE CREATION: A Theoretical Framework to Improve …

The purpose of this study is to find ways to improve performance marketing in construction service companies class B (medium) in West Java Province through relationship strategy, value creation, and competitive advantage. The method used is an explanatory and descriptive survey. Based on a review of several pieces of literature and previous research, it can be concluded that value creation is m…